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BTC Intelligent CloudOps - Managed Services für STACKIT
24/7 Managed Cloud Operations for STACKIT: automated monitoring, incident management, patch management and backup with SLA guarantee – up to 90% fewer incidents compared to on-premises.
Highlights
SLA-guaranteed 24/7 operations
Response time for Prio-1 incidents ≤ 30 minutes around the clock. Availability guarantee min. 99.9% – for infrastructure and applications alike.
Up to 90% fewer incidents
Fully automated operational processes reduce incidents by up to 90% compared to on-premises. Proven by references in energy and insurance.
Overview
Vendor
Delivery method
Professional Service
Categories
DevOps, Infrastructure Software, Professional Services
Product description
BTC takes over the complete operation of STACKIT infrastructures and applications in two tiers. CIM (Cloud Infrastructure Management): 24/7 incident management, response time Prio 1 <= 30 min, monitoring (infrastructure, OS, DB), patch management, backup & restore, availability min. 99.9%. CAM (Cloud Application Management): application operations, deployment, CI/CD, change & release management, availability min. 99.9%. Intelligent automation: automatic detection of security incidents, scaling, proactive failure prevention. 350+ environments, 96% customer satisfaction.