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Exasol Managed Service
M2 operates Exasol on STACKIT as a managed service: architecture, setup, monitoring, patching, upgrades, and service desk — sovereign, SLA-backed, at a fixed monthly price. Three tiers from support to 24×7 full service.
Highlights
Sovereign Infrastructure
Exasol runs on STACKIT: BSI C5 Type 2, ISO 27001, no US CLOUD Act. Data stays in Germany
All-Inclusive Operations
Patching, upgrades, incident handling, and monitoring are included in the fixed monthly fee. No hidden items, full cost predictability
Three Service Tiers
From Support (9×5, best effort) through Assisted (9×5, MTTR 6 h) to Full (24×7, MTTR 4 h). Each tier with defined upgrade and incident scope.
10+ Years of Exasol Expertise
M2 operates Exasol as a core business, not a side offering. The same team owns architecture, setup, and operations — across the entire lifecycle, with no handovers.
Overview
Vendor
Delivery method
Software as a Service (SaaS)
Categories
Business Applications, Data & AI, Machine Learning + 1 more categories
Product description
Exasol is a high-performance in-memory analytics database with MPP architecture — optimized for analytical workloads, real-time queries, and heterogeneous data sources via Virtual Schemas. M2 operates Exasol on BSI C5-certified STACKIT cloud as a fully managed service. Scope of Services - Architecture & Setup: Sizing, cluster design, network topology, production-ready deployment - Exasol Operations: Backup, recovery, monitoring, resource management, incident handling - Security & Compliance: Hardening, access control, audit logging, patch management - Monitoring & Service Desk: 24/7 monitoring, portal, email, and hotline with deep Exasol expertise - Continuous Optimization: Query analysis, workload management, capacity planning Service Tiers - Support (Bronze): 9×5, best effort, 1 upgrade/year - Assisted (Silver): 9×5, initial response <60 min, 2 upgrades/year - Full (Gold): 24×7, initial response <30 min, 4 upgrades/year, full incident coverage All tiers include infrastructure, core service, and Exasol license as an all-inclusive fixed price. Why M2: 10+ years of Exasol experience, 53+ projects, one point of contact across the entire lifecycle.