Exasol is a high-performance in-memory analytics database with MPP architecture — optimized for analytical workloads, real-time queries, and heterogeneous data sources via Virtual Schemas. M2 operates Exasol on BSI C5-certified STACKIT cloud as a fully managed service. Scope of Services - Architecture & Setup: Sizing, cluster design, network topology, production-ready deployment - Exasol Operations: Backup, recovery, monitoring, resource management, incident handling - Security & Compliance: Hardening, access control, audit logging, patch management - Monitoring & Service Desk: 24/7 monitoring, portal, email, and hotline with deep Exasol expertise - Continuous Optimization: Query analysis, workload management, capacity planning Service Tiers - Support (Bronze): 9×5, best effort, 1 upgrade/year - Assisted (Silver): 9×5, initial response <60 min, 2 upgrades/year - Full (Gold): 24×7, initial response <30 min, 4 upgrades/year, full incident coverage All tiers include infrastructure, core service, and Exasol license as an all-inclusive fixed price. Why M2: 10+ years of Exasol experience, 53+ projects, one point of contact across the entire lifecycle.