SoftServe revolutionizes retail through autonomous Agentic Commerce
Through the use of specialized AI agents, SoftServe enables a new era of digital commerce in which virtual advisors autonomously complete transactions within conversational environments such as ChatGPT. This technology transforms the passive online shop into a proactive sales experience that advises customers individually and seamlessly integrates the entire checkout process into natural dialogue.
Performance metrics
Increase in conversion rate by up to 60% through personalized consultation in real-time Increase in Average Order Value (AOV) by approx. 14% through targeted cross-selling and upselling in dialogue Seamless processing of transactions through the direct integration of Stripe payment systems into AI platforms Fast time-to-market on new channels such as Microsoft Copilot and ChatGPT without complex backend restructuring measures
Overview
Industries
Categories
Target groups
Use case in detail
New consumer habits challenge classic e-commerce
Retailers face the challenge that consumers are increasingly using AI interfaces for information searches, causing classic web shops to lose reach. However, mere discoverability of products in these new channels is not enough; the biggest hurdle consists of overcoming the technical complexity of a secure checkout directly within the chat interface. Without an integrated transaction solution, the customer journey remains interrupted, leading to high bounce rates.
From product search to autonomous sales completion
The solution from SoftServe combines highly developed AI intelligence with market-leading payment infrastructures such as Stripe. These AI agents act as intelligent sales advisors that clarify product questions, check stock levels, and finalize the payment process without the user having to leave the familiar AI environment. By integrating into existing ecosystems like ChatGPT, the bridge between inspiration and purchase completion is closed in a single, fluid interaction.
Efficient revenue growth through innovative customer interaction
Through Agentic Commerce, companies tap into new sales channels highly efficiently without having to make massive investments in new IT infrastructure. Virtual sales consulting strengthens customer loyalty by offering a convenient and modern shopping experience tailored exactly to the needs of the users. In the long term, retailers benefit from a significant increase in sales efficiency and a pioneering role in the rapidly evolving field of conversational commerce.
Interested?
Our team can help you implement this solution.